The Harcourts Promise
The Harcourts Promise is your absolute assurance of how seriously we take our responsibilities. It’s the best system of assessing our performance every single step of the way toward a successful sale. It’s the best method of identifying every client’s individual needs, and then making sure these needs are provided for. This Promise is our commitment to working with you – to ensuring the whole experience is as easy, stress-free and rewarding as possible.
Marketing Plan
Following initial consultation and property inspection, we will present a comprehensive written marketing strategy specifically tailored to you, your home and the current market conditions. A detailed marketing calendar will be prepared to clearly identify where and when all scheduled promotional activities and client contact will take place. It’s your property, so your input will be valuable in producing this marketing plan.
Post Inspection Feedback
Following each visit by potential buyers, and immediately after all open homes, we will report back to you. How your property was perceived, pertinent comments, price-relevant issues and prospective ‘hot prospects’ will be relayed in order to keep you up to date on everything.
Weekly Marketing Report
This is an important tool for assessing market reaction to your property, and for identifying prospective buyers. Based on this information, we can make ongoing recommendations to maximise the effectiveness of each marketing effort.
21 Day Review Meeting
It is during the initial few weeks after your property is introduced to the market, when it has gained a high profile and level of interest, that it is most valuable to review the marketing progress to date. Here, a frank and open discussion between consultant and client can identify new opportunities and strategies to build on the initial marketing plan.
All Offers Presented in Writing
It’s your property. So it’s your prerogative to whether to accept or decline a specific offer. We will therefore formally present every offer received in writing – so you can make the most informed judgment. Obviously we are happy to offer advice, but we’ll always leave the final decision to you.
Philosophy and Values
It's all about people.
Successfully buying and selling real estate is mostly about fulfilling people's needs, dreams and aspirations. That's why Harcourts people not only receive in-depth professional training which has become recognised as the benchmark for the entire industry, but they are committed to building meaningful and genuine relationships with their clients. And the huge volume of referrals and repeat business that generates is proof that this combination works to everyone's satisfaction.
A totally consultative approach is what makes the Harcourts way of doing things so seamless. Trust, honesty and integrity remain the company's personal hallmarks. Add to those attributes an intimate knowledge of the local market and current property trends, a solid work ethic plus well-developed negotiation skills and you have the perfect recipe for success.
Our Philosophy
"We are absolutely committed to providing exceptional personal service to our clients. We don't just pay lip service to our internal mission statement: 'To create clients for life through the finest service'. It is Harcourts heart and soul, and is fundamental to the positive attitude and success of our people."
Mike Green,
Managing Director
Harcourts International
Harcourts values
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People First
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Doing the right thing
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Being courageous
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Fun and Laughter
We know that real estate clients want to deal with consultants that have knowledge, expertise, honesty and integrity, and are committed to achieving the best possible result for them. Above all they want to deal with real people - that's why we put absolute focus on creating a relationship of trust and respect with all our clients. We've found that this philosophy is great for achieving personal satisfaction, high morale and continued success.